Unable to Process Gather Request

At least one standard organizer page is required when uploading an organizer for a Gather request. If no pages are recognized, the status will show "Error" or "Non-Supported". The following article outlines how to correct this issue. 

CCH®, GoSystem®, and Lacerte®

Check your print settings and ensure at least one standard organizer page is included in the print. 

CCH Axcess™ Best Practices for Printing Organizers for Gather

CCH® ProSystem fx® Best Practices for Printing Organizers for Gather

GoSystem Tax RS® Best Practices for Printing Organizers for Gather

Lacerte® Print Settings for Organizers and Engagement Letters for Gather

UltraTax CS®

Check your print settings and ensure at least one standard organizer page is included in the print. 

UltraTax CS® Print Settings for Organizers and Engagement Letters for Gather

If at least one standard organizer page is included but you are still experiencing issues, see our UltraTax CS® Recognition Issues article. 

 

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